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The damage is self-inflicted as far as I am concerned. I think you all would agree, the facts are clear if you have a dissatisfied customer, that customer is going to tell ten other people about the experience. But as it is, if you alienate your customers with this activation scheme, and then on top of it, you frost the cake with a terse email, then It's simply cause and effect. I think they would see an exponential growth occur in their sales.
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Still I am with all of you on this hardware activation, the developers or owners of this software should cut this out of their software. Thanks guys, certainly not trying to discourage sales for this company, because the products I do use from SoThink actually work quite well.
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Your key from being deactivated automatically.) (As to situation 3rd and 4th, please uninstall Sothink program from your other computer(s) to avoid
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Install the program on more than ONE computer. Transfer the program from one computer to another one Ĥ. (For the above 2 situations, you could feel free to continue using the program.)ģ. The situation happens if you did one of the operations below:Ģ. Now you have 2 chances left for activation. When you activated Sothink Video Converter, we found that the hardware configuration of your computer was changed. Subject: Sothink Reminder for Activation Chance(s) Left with Sothink Video Converterĭear registered user xxxxxxxxxxxt , Here is a copy of the form letter you will receive every time you need to activate the software.įrom: Sothink Support support If you don’t mind activating the software half-a –dozen times through the year then by all means buy the software.Īs an aside I do have three other software products which use hardware based activation and I have never had any issue whatsoever with the need to reactivate.īy the way I have not run into any issue with SoThink failing tothem not increasing my activation, it for me is just the annoyance factor. Here is a copy of the multiple responses you will receive from SoThink if you need to re-activate the product if you add an extra hard drive or add some RAM to your machine. All I am saying is just be prepared for what I called in one of my emails back to company support "Activation Hell” You would think that they might have built into their software the capability to activate and deactivate the software so that I end-user has some control over this process. I have never use the product on more than one computer my Gateway Desktop system, and it really frosts me when they send out this form letter which from my perspective half infers I am breaking the rules and that ohhh, better look out I only have two activation's left. Then once it activates again here comes another email which I feel is an accusatory warning to not activate the software on more than one computer and that I only have two chances left for activation.
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So I need to go find my serial number and then copy and paste the serial number again into the activation screen. The result is that I have received a total of 6 specific activation warnings over the last 9 months telling me that I have use up one of my 3 opportunities for activating the product.
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3.1 to 3.2) you will also be required to reactivate the software again, that is ridiculous in my book.
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What is worse is if you install a minor update to the software like moving from Ex. So if I hook-up and/or disconnect a hard drive, or change the video card in your system, or make any other hardware change you will be required to reactivate the software again. I have had the products for over a year and I can tell you with a high degree of certainty that any minor hardware configuration change to your computer will trigger the need for you to reactivate the software again. I also would add Sothink seems very paranoid in managing these activation on their customers computers. I would like to add that I feel it is a poorly run or designed system. This company as noted uses hardware based activation. Anyone who buys these companies products should be prepared for a very intrusive unforgiving activation system with their software. I bought the software as bundled product purchase outside BitsDJour. I own multiple products from this company.